In some respects today has been a little less stressful and we now appear to have got to the root cause of the problems yesterday. Here is the message sent Tuesday evening:
We believe that the remedial action that took place last night has improved performance during the day today. Our supplier diagnosed the "pre-enrolment portal" as the main underlying reason for the performance issues. With agreement of Student Administration that facility was switched off mid-morning and the fallback system has been working to enrol students. Therefore we appear to have resolved the immediate problems.
You may be interested to know that 664 students were enrolled today (16 PGR, 212 PGT and 435 UG). The majority of our students had taken the opportunity to pre-enrol representing over 70% (2300 students) of the expected intake across UG/PG.
I am grateful to various colleagues for their responsiveness in particular Sue Gregson, Philip Briggs and Geoff Bell in IT Services. By the start of next week we aim to have an agreed timetable for the full upgrade of the system to new hardware later in the year.
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