Here is something for comment and feedback - anything constructive is welcome. We have included this as an appendix to the new IT Strategy for 2009-14.
Our Mission
To deliver and support high‐quality, reliable and innovative Information Technology services.
Our customers say “keep it simple”. They want to see realistic, noticeable, measurable and incremental improvements in service delivery, rather than a grand design. They also want IT to offer a “service” not just computer systems, which includes working with others outside of traditional “silos” to ensure that process review, support, training, documentation, expertise and use of systems is part of the package.
Our Vision
By 2014 we will
- Continue to deliver robust and reliable IT services that meet current and future needs.
- Use technology to differentiate the University, to transform the student and staff experience and to enable communication and engagement.
- Make a direct contribution to process improvement and enable the business and academic processes of the University.
- Be recognised as a customer‐focused, professional, innovative provider of Information
Technology Services.
Our Values
The values of IT Services will reflect those of the University – to aim and continue to be
Inclusive, Ethical, Reflective, Supportive, Adaptable and Sustainable – these demonstrate
the culture the institution aspires to.
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