Wolverhampton weekly newsletter #18

Update from Week Nineteen

• Visited Wolverhampton City Council to take a look around the contact centre and discuss potential opportunities relating to Clearing 2018.  Excellent facility for up to 150 stations and with 'burst' capacity available in excess of that. Professional expertise on our doorstep and they are keen to support.  Next step is for them to make a proposal for an initial review with us of our current arrangements and workflow - at the very least the analysis could tell us the number of stations that we need to maximise call volume pick ups.  Need to also follow up with the Admissions team to update them on these very preliminary conversations.
• Attended DAS Leadership Team meeting .
• Fed back MARS updates to relevant team members.
• Useful catch up relating to piece of work on implementing project process (as a project).  Confirmed new PM start date of April 29th.   
• We had a follow up meeting about mobile phone administration issues and agreed an action plan. Steps to deal with higher risks (such as dealing with lost phones) and handing over a new device which has been enabled with the new MobileIron managed software.
• Azorus are visiting for product demo on March 29th (External Relations and Registry). IT is involved.

Good News

• No P1 incidents.
• Logicalis completed scripting for telephony system to enable IT Service Desk calls to be automatically diverted to NorMAN out of hours.  Testing successful.