Saturday 11 October 2008

A bit of benchmarking (thanks to Sheffield)

The rest of the agenda fairly uncontentious. A couple of questions about how successful the new on-line registration system had been. We were able to confirm that overall it had been a success, but there had been some departments where there had been problems - presumably the question came from one of those departments. I think we did a good job - the implementation of a new system is rarely without problems, and this had very few overall.

Mmm sounds familiar - we only hear from the departments who have the problems and those that bat along OK are no supportive in a positive way. I also think that we did a good job at Bradford in the round and although we had technical problems with the pre-enrolment portal (the new thing that involved tech of course) the re-enrolment was smart admin in action. How soon we forget the days when every student new or re-reg had to queue for days on end with paper in hand. OK we still have queues and we still have some paper...but I have been round long enough to remember when we had a team of data inputters who didn't complete keying in the paper reg forms until Christmas............

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