- First two "shadow IT" workshops held with Finance/HR and Estates.
- Organised Panopto working group meeting and circulated action notes.
- Attended workshop session to kick-off the Office365 business case activity which is now in progress with aim to complete business case by end July for approvals.
- Further meetings ref DAS GDPR action plan assigning follow-up tasks and timeline.
- Organised DropBox account meeting to understand current usage within the University. Current annual recurrent costs are modest however there is also "free" use which is being monitored.
- No scrum meeting this week.
- Met with F&G discuss phased transition during July. Next step is to complete outstanding paperwork.
- Several 1-2-1s this week with direct reports.
- Attended Agresso Programme Board - significant resourcing issues remain to complete planned activity other than mandatory/compliance related. Good progress reported on absence management development within Agresso however, raised potential concerns about functionality versus Replicon.
- Completed on-line GDPR and Fire Safety training this week.
Good News
- Diesel Generator Fixed ahead of Bank Holiday weekend.
- Order placed by Estates for UPS system for installation before end July (16/17 capital program).
- No P1's this week - one MIC escalation early on Thursday morning due to unavailability of network link to Hereford - resolved quickly when power restored (power had tripped out in comms room).
- Diesel Generator "at risk" - this issue is ongoing for MI Building - replacement standby generator in place and hooked up but requires manual start. Estates providing daily update on request.
- Setting up the remaining Shadow IT workshops and the rest of the 1-2-1's with the support team members. Also held further 1-2-1 meetings during the week as usual with direct reports.
- Scrum meeting notes from 16/5:
- In order to use the Estates Helpdesk system you need to Register first - different username/password required. Not the same as HR/IT and ServiceNow.
- Discussion about the background to Estates Helpdesk system.
- It has been agreed that all teaching spaces should be managed/booked centrally through new timetabling approach. This will likely have impact on expectations ref funding of spaces (e.g. AV).
- Noted Meeting Management system and decision to pilot/parallel run in September for CMT and Governors.
- Big changes may be coming for Adobe licensing next year - no panic though for next 12 months
- Shortlisting for the engagement and comms role
- Feedback to HR ref shortlisting grid
- Web App Developer post not filled
- Attended the Tribal Account management meeting with Student Registry team - updated on GDPR, HESA Data Futures, Curriculum manager and Dashboards/reporting capability. Roadmap for product which will be presented at next month's SITS conference - includes new product called Edge.
- Put together IT budget materials for 18/19.
- Reviewed the new draft of the IT Acceptable Use Policy .
- Completed P1 incident report for recent network/power interruption.
- Chaired CAB meeting and obtained agreement to proposed approach for standard changes, non-standard changes and emergency changes. There is a need to clarify DAS business changes process going forward.
Good News
- SOABE/Springfield - positive meetingref using the UX training and techniques which DAS organised to apply to the project. We also had a very positive meeting with Estates preparing the IT related strategy for network (local area and wide area) for the Tender
- No P1's this week.
- Have been continuing with 1-2-1s meeting all the IT team individually. Some quick-win actions are being progressed already.
- A number of Shadow IT workshops have been scheduled including Finance and HR, Estates and Facilities, Library, Registry and Student Systems. I have also accepted an invite from Faculty of Arts to attend the next Dean's Advisory Group ref the proposal to undertake an IT benchmark exercise.
- Discussed network activity management information which we could put together for the Campus Experience Committee.
- Discussed various mobile-related activities which were raised through the ServiceNow project (this is one of the three priority areas for the administration team) e.g. lost/broken phones, faulty phones, disposal/re-allocation of phones etc. Looking to see how we can use ServiceNow to automate jobs and self-service via the portal.
- Attended very useful supplier meetings with S2 who support Apps Anywhere.
- Held second ServiceNow Project Board - various actions progressing. We should have first set of management monthly reports from the system shortly including some trend reporting, and making progress on using system for standard changes.
- Discussed resource planning across the Digital Campus program as well as the other IT projects that are in progress. There is a capacity constraint which is not yet explicit so we will put together a program level resource plan as next step.
- Final meeting of week was a Finance monthly review - a number of follow up actions, however, broadly on track with latest forecast and no nasty surprises.
Good News
- Timetabling Project Board received positive report on IT risk assessment and endorsed recommendations.
- GDPR Action Plan developed and will be turning into a tracker.
- Making progress with getting the Office365 Business Case activity under way with external support.
- Discussions taking place about external support for our Windows 10 upgrade project.
- Health and Safety Committee for IT initiated and first formal meeting held.
- Contracts reviewed for out of hours support including data sharing agreement and data privacy impact assessment.
- Further demonstration of Board Packs software solution.
- Potential income arrangement ref Residences W-Fi provider agreed with Purchasing support - Max dealing with the details.
- Worked with Planning and BI team regarding a BI schedule going to Senior Management next week.
- Completed risk assessment for timetabling and with Helen for circulation - risks were not as bad as they first appeared once we started digging - especially the budget risk which appears to have been dealt with. Lisa running some numbers to confirm.
- Good meeting with External Relations - quite a few new actions from that to follow up next week.
- We are reviewing the IT acceptable Use Policy draft - we are hoping to have consulted on that for May 18 deadline.
- Supported external auditors who have been on-site ahead of the annual finance audit later this year.
Good News
- No P1 incidents
- Internal review of Ts and Cs for CRIS project completed and passed to legal.
