Paradise is a place: Wolverhampton weekly newsletter #22

Monday 14 May 2018

Weekly Update

Have been continuing with 1-2-1s meeting all the IT team individually. Some quick-win actions are being progressed already.
A number of Shadow IT workshops have been scheduled including Finance and HR, Estates and Facilities, Library, Registry and Student Systems. I have also accepted an invite from Faculty of Arts to attend the next Dean's Advisory Group ref the proposal to undertake an IT benchmark exercise.
Discussed network activity management information which we could put together for the Campus Experience Committee.
Discussed various mobile-related activities which were raised through the ServiceNow project (this is one of the three priority areas for the administration team) e.g. lost/broken phones, faulty phones, disposal/re-allocation of phones etc. Looking to see how we can use ServiceNow to automate jobs and self-service via the portal.
Attended very useful supplier meetings with S2 who support Apps Anywhere.

Held second ServiceNow Project Board - various actions progressing. We should have first set of management monthly reports from the system shortly including some trend reporting, and making progress on using system for standard changes.
Discussed resource planning across the Digital Campus program as well as the other IT projects that are in progress. There is a capacity constraint which is not yet explicit so we will put together a program level resource plan as next step.
Final meeting of week was a Finance monthly review - a number of follow up actions, however, broadly on track with latest forecast and no nasty surprises.

Timetabling Project Board received positive report on IT risk assessment and endorsed recommendations.