Monday, 14 May 2018

Wolverhampton weekly newsletter #22

Weekly Update


  • Have been continuing with 1-2-1s meeting all the IT team individually. Some quick-win actions are being progressed already.
  • A number of Shadow IT workshops have been scheduled including Finance and HR, Estates and Facilities, Library, Registry and Student Systems.  I have also accepted an invite from Faculty of Arts to attend the next Dean's Advisory Group ref the proposal to undertake an IT benchmark exercise.
  • Discussed network activity management information which we could put together for the Campus Experience Committee.
  • Discussed various mobile-related activities which were raised through the ServiceNow project (this is one of the three priority areas for the administration team) e.g. lost/broken phones, faulty phones, disposal/re-allocation of phones etc.  Looking to see how we can use ServiceNow to automate jobs and self-service via the portal.
  • Attended very useful supplier meetings with S2 who support Apps Anywhere.
  • Held second ServiceNow Project Board - various actions progressing.  We should have first set of management monthly reports from the system shortly including some trend reporting, and making progress on using system for standard changes.
  • Discussed resource planning across the Digital Campus program as well as the other IT projects that are in progress.  There is a capacity constraint which is not yet explicit so we will put together a program level resource plan as next step.
  • Final meeting of week was a Finance monthly review - a number of follow up actions, however, broadly on track with latest forecast and no nasty surprises.

Good News

  • Timetabling Project Board received positive report on IT risk assessment and endorsed recommendations.

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