Clearing Training

This afternoon attended the training session ahead of A level results in August. Volunteered to be on the helpline for the busiest day of the year when co-incidentally our eldest gets her A Level results too. We got to hear about the way clearing will operate this year including a few new processes that are being introduced, some training on "how to handle difficult calls" and then onto using the technology in our new sunray facility where the clearing helpline will be located this year. It all went pretty smoothly and I remember bits of it from last year. There are a number of students employed to assist and it was interesting to observe a very small group cause quite a bit of disruption throughout the session - dis-interested, talking and muttering - and then when we got to use the phones etc playing around incessantly while others were trying to learn the preferred method of working. I guess this is the sort of challenge facing lecturing staff. I got fed up and said something. Don't know if that was the right thing to do, but it seems disrespectful to me, when others are trying to listen and learn.