Wolverhampton weekly newsletter #25

Weekly Update 

• Prepared interim report on shadow IT workshops for end of week.
• SOABE/Springfield project Board preparation and meeting on Monday ref IT and AV. Project Board established working group to work through options and make recommendations.
• Continued with series of "all staff" 1-2-1 meetings during the week.
• Arranged meeting with Apprenticeship Hub ref process reviews.
• Attended Deans Advisory Group at Walsall (Arts) and presented proposal for benchmarking exercise which was agreed.  Took away actions regarding ArtsFest, school visits and AV for MK045 (all progressed and reported back).
• Monthly Trade Union meeting this week - no IT issues to report.
• Scrum meeting notes from this week's meeting:
  • Interim PA Duties organised.
  • Setting up IT leadership team meetings - 90 mins every 2 weeks. First meeting will be setting up membership and ToR etc
  • Noted that standard PCs will be shipping with SSDs - Agreed to organise positive staff comms about this (investing a bit more in faster and reliable kit).
  • Noted issues about legacy IT web presence - is there an option to bring in a grad intern to help with this?
  • Demo of Agresso solution for planned/unplanned absence to the user reps.
  • Working on annual Faculty software renewals - 2 completed, 2 to go
  • Working on DPA breach process using servicenow to manage the 72 hour time limit for reporting
  • KPMG audit - may also pick up closure of staff accounts (flagged up in GDPR action plan) - work now under way to mitigate
  • Picking up issue of microsites (relates to Greenwich experience).
  • Job advert for replacement Timetabling Project Manager has been advertised.
  • Interviewing Friday for DC Marketing and Comms post
  • Taking a University approach to procuring a project/program support tool (SPG, E&F etc) - need to make sure it can deal with resourcing and modelling requirements
  • CMIS Go infrastructure and application has been installed on schedule (timetabling)
  • Concerns about capacity to deliver Finance interfaces to DLP - escalated to Finance and with project sponsor
  • DLP testing is well under way using a new automated tool.
  • Event on Friday July 6th (SUMO) hold the date
  • Noted upgrades to everyone's email capacity - action to organise positive staff comms (comment that we don't do enough of this when there are major service improvements)
  • Telephone upgrade (ahead of clearing) scheduled for weekend of July 14th
  • Request for Minecraft for SciFest in progress
  • Self-service password reset ready to be launched from June 18th - comms going out this week/next week to different customers affected.  Major service improvement - over 4k servicedesk requests in last year relating to password resets.
  • Finally, BA post has been shortlisted with date to be set early July for interview process.  There has been an excellent response to the support analyst role now being shortlisted.

• Usual 1-2-1s this week with direct reports.
• Organised a couple of meetings on "non-standard" software purchase process and dealing with staff IT account closure.  Actions agreed and circulated.  Circulated CAB meeting notes to attendees prior to wider circulation.
• Completed JISC Digital Capabilities survey - useful instrument encouraging others to participate.

Good News

• The six connected screens in MC building entrance were connected to new digital signage solution and launched with Faculty of Arts content in time for ArtsFest and Degree Shows.
• Successfully completed all staff mandatory training course - attempted to print certificates (some were blank - reported back to OD).
• No P1's this week.